Frequently Asked Questions

We carefully dry and preserve your flowers, then encase them in crystal-clear resin to transform meaningful blooms into timeless keepsakes. Each preserved flower piece is handcrafted to highlight the natural beauty, texture, and memory behind your arrangement.

Flowers are natural and delicate, so slight changes in color, shape, or translucency may happen during the preservation process. These variations are not flaws—they are part of the organic beauty of real botanical preservation.

Most flower preservation orders take about 3 to 6 weeks depending on the flower type, drying timeline, and final design. Larger or more detailed keepsake pieces may take a little longer.

Most flowers can be preserved, including roses, orchids, lilies, carnations, and mixed bouquets. Some delicate flowers may become more translucent after drying, and we will guide you on what to expect for your specific blooms.

Yes. HuesbyLats specializes in custom resin art, preserved botanical pieces, trays, wall art, clocks, and statement décor. Colors, textures, stones, metallic accents, and personalization can be tailored to your vision.

Absolutely. We can create pieces inspired by your home interior, wedding palette, gifting theme, or personal style. Many clients request geode, marble, ocean, floral, or luxury gold-accented designs that coordinate beautifully with their spaces.

We provide concept guidance, inspiration direction, and design discussions before production begins. Because every piece is handcrafted, the finished artwork will be unique and may vary slightly from inspiration images or sketches.

Yes. A deposit is required to reserve your order and begin material preparation, design planning, and production. Custom orders are created specifically for each client, so all sales are final once work begins.

We use premium artist-grade resin, pigments, natural stones, crystals, metallic accents, preserved botanicals, and layered textures. Material selection depends on the design style, function, and luxury finish of each piece.

We use high-quality UV-resistant resin to maintain clarity and beauty. Like all resin, natural aging may occur over many years, but proper care and avoiding prolonged direct sunlight will help preserve the finish.

Decorative trays and charcuterie-style boards are intended for light serving of dry foods only. They are not made for cutting, high heat, or heavy-duty kitchen prep.

Wipe gently with a soft cloth. Avoid harsh chemicals, prolonged direct sunlight, dishwashers, and extreme heat. Hand-clean only to protect the finish and preserve the luxury look of the piece.

Yes. We ship nationwide and package each piece carefully for safe delivery. Local pickup in Lewisville, Texas may also be available depending on the order.

Standard resin art pieces usually take 2 to 4 weeks. Flower preservation orders typically take 3 to 6 weeks. Large custom décor or furniture projects may require a longer lead time.

Because each piece is custom and handcrafted, all sales are final. If your item arrives damaged, please contact us within 48 hours with clear photos so we can assist.

Yes. Our resin art workshops are beginner-friendly and designed for individuals, private events, team experiences, and celebrations. All essential materials and guided instruction are included.

Yes. Our digital gift cards are a thoughtful way to give someone the freedom to choose meaningful artwork, a handcrafted keepsake, or a creative experience.

Gift cards can be used toward eligible resin artwork, DIY kits, flower preservation, custom commissions, and workshops purchased directly through HuesbyLats. Third-party workshop bookings are excluded unless specifically stated.

Your gift card is delivered by email after payment is confirmed. Send it to yourself or directly to someone special, with a personal message and immediate or scheduled delivery.

No. HuesbyLats gift cards have no expiration date or inactivity fees, giving the recipient time to choose something they love.

Yes. Any unused balance remains available for future purchases. If your order exceeds the available balance, you can pay the difference at checkout.

Yes. Eligible discounts are applied first, followed by your gift card payment. Gift card purchases themselves are excluded from standard promotions.

Check your spam or junk folder first. If you still cannot find it, contact studio@huesbylats.com with your purchase details so we can help.

Yes. Gift wrapping is available for eligible physical pieces, adding a thoughtful finishing touch to your HuesbyLats gift. Available options and prices are shown before checkout.

Yes. Select gift wrapping separately for each eligible item, whether you are gifting one special piece or several.

Absolutely. Add your message and sender name when selecting gift wrapping to make your gift feel more personal.

Yes. Select the hide-price option to keep pricing off the recipient's gift paperwork. Your payment receipt will still be sent to you.

Yes. Enter the recipient's name and shipping address at checkout. Please review the details carefully to help ensure smooth delivery.

Physical gift wrapping is offered for eligible products. Digital gift cards include a card design and optional personal message; workshops do not require wrapping.

Enter your code in the discount field at checkout and select Apply. Your updated total will appear before you complete payment.

Discounts can be combined only when the promotion specifically allows it. Each offer includes its own eligibility requirements and exclusions.

Eligibility varies by promotion. Some offers may exclude custom commissions, workshops, sale items, or other selected products. Please check the offer details before ordering.

Gift card purchases are excluded from standard promotions and do not count toward qualifying quantities or spending requirements unless the offer states otherwise.

Standard merchandise discounts apply to eligible products. Shipping and gift wrapping charges are discounted only when specifically included in the offer. Applicable tax is calculated at checkout.

The code may have expired, reached its usage limit, or require a minimum purchase. Your selected items may also be excluded. Contact studio@huesbylats.com if you need assistance.

Each promotion lists its expiration date and any applicable time. Complete your purchase before the offer ends to receive the discount.